Privacy Policy

These terms and conditions represent a legally binding contract between King Creative (“King Creative”) and you (the “Client”) and shall apply to all contracts for services by the Company.

King Creative understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy sets out how King Creative collects and processes your personal data.

We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with the law. We take additional measures when holding the data, including sensitive data, of those under 16 years of age.

King Creative may change this policy from time to time and without notification.

King Creative is a graphic design business owned and run by Matthew King. Our website, www.matthewkingcreative.co.uk, is owned by Matthew King. For any company enquiries please email info@matthewkingcreative.co.uk

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws. For any issues relating to data protection the person responsible is Matthew King.

If you have any concerns about how we handle your data, please get in touch to let us know the details. You can do this by sending an email to info@matthewkingcreative.co.uk.

If you wish to formally raise a complaint, you can contact the ICO at any time. The contact number for the ICO is 0303 123 1113, or you can see the options for reporting issues at https://ico.org.uk/concerns/

Pages and posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes data given to us from the following interactions:

Communications 

We retain copies of emails so that we can communicate effectively with you and on the basis of being legitimate to our business interests.

We may keep records of phone calls to us that include personal data about you to enable us to fulfil any contractual obligations or where the data is for our legitimate business needs.

We use the Formidable Forms Plugin to collect messages website visitors submit. Their Privacy Policy is available to read here: https://formidableforms.com/privacy-policy/

When completing our ‘Contact’ Form we will collect your name and email address as well as your message or details of your project. We will use these details to contact you and provide details of our services or deal with general enquiries. Data is held on the grounds of being legitimate to our business interests.

Social media 

We are active on social media and have accounts on Behance, Facebook, Instagram, LinkedIn and Twitter. We do not store any identifying information obtained through social media channels although we may communicate with you through our accounts. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site. These are available as follows:

• Behance: https://www.adobe.com/uk/privacy/policy.html
• Facebook: https://www.facebook.com/privacy
• Instagram: https://privacycenter.instagram.com/policy/
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• Twitter: https://twitter.com/en/privacy

If you send us a direct message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third-party provider may also retain details in accordance with their Privacy Policy.

Testimonials

We may ask you for a testimonial in relation to our services that may be used on our website, social media or in printed material. Personal data that identifies you will only be published with consent.

We may use the information we collect from you in the following ways:

• To administer and improve our website;
• To allow us to respond to communications sent to us;
• To record transactions in relation to our services;
• To send you notifications or information you have requested from us;
• To provide third parties with statistical information about our users;
• To ask for feedback or testimonials;
• To deal with enquiries and complaints about our services.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law.

We share your data with a limited number of third parties who are involved with the delivery of our service. Disclosure will usually be on the basis of fulfilling a contractual obligation to you, or where it is for our legitimate business interest (to manage the business). We may ask for your consent in limited circumstances.

We may also disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.

We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We will ensure that any Data Processors used only operate on our written instructions and comply with their obligations under the GDPR. You will be informed of any other Data Controllers who have access to your data and who may determine processing activities separately to us, or as a Joint Data Controller. 

Users of the website are advised to adopt a policy of caution before clicking on any external web links. Clicking an external link will take the user away from our website. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. King Creative and its owners cannot be held liable for any damages, or the consequences of visiting any external links.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the Privacy Policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

King Creative may use social sharing buttons to share web content on social media. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.

King Creative does not accept payment for services online and does not store or process payment data on physical servers. Financial details are not shared with any third-party.

Payments made to us via bank transfer do not require us to process your personal data and only transactional data will be held by us.

We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and data will be disposed of when no longer required.

Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

We take appropriate steps to ensure the safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email.  Any transmission is at your own risk.

King Creative recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:

Subjects access requests

Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to King Creative. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by sending an email to info@matthewkingcreative.co.uk

Right to rectification

Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.

Right to erasure

Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.

Right to restrict processing

Data subjects have the right to rectification or erasure of personal data in the following circumstances:

• Personal data is not accurate;
• The processing of data is unlawful – data subjects may request that processing is restricted;
• Data is required to exercise legal rights or defend legal claims;
• Data is unlawful but there may be lawful grounds for processing, which override this right.

Right to data portability

Data subjects have the right to request the transfer of their data to different service providers.

Right to object

Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.

Right not to be subject to decisions based on automated processing

We do not use any automated processing that results in any automated decision based on a data subject’s personal information.

Using your rights

If you wish to invoke any of these rights, you should contact us in the first instance by emailing your request to info@matthewkingcreative.co.uk

We will report any unlawful breach of data as required by data protection law within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control, has been compromised. This applies to any data which we have authorised to be processed by third parties as data processors. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches to the ICO, see below.

Our website is not marketed at those under 18 years old and we will take appropriate steps to delete any personal data of individuals less than 16 years of age that has been collected on our website upon learning of the existence of such data.

No Waiver

No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy shall be deemed to be a waiver of that right, and no waiver of a breach of any provision shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

Third Party Rights

The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.

Jurisdiction and Governing Law

The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the Policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.